WhatsApp Business API Setup
Integrate Meta's official WhatsApp Business API to send automated bills and offers.
Requirements
- A Facebook account.
- A phone number NOT currently registered on WhatsApp App (or willing to delete the account).
- Business legal details (GST, etc.) for verification.
⚠️ Warning: Use a dedicated official business number. Once migrated to API, this number cannot easily be used on the standard mobile app again.
Setup Steps
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Create Meta Business Account
Go to business.facebook.com and create an account for your jewellery store.
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Create WhatsApp App
In the Meta Developer Portal, create a new "App" and select "WhatsApp".
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Add Phone Number
Add your business phone number and verify it via SMS OTP.
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Generate Access Token
Generate a "Permanent Access Token" in the Meta dashboard.
Note: Keep this token secure! -
Connect with CARAT
Copy the Phone Number ID and Access Token. Paste them into the CARAT Settings > WhatsApp Configuration panel.
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Test Sending
Create a dummy bill in CARAT and check if the PDF arrives on the customer number.